Terra Pilgrim LLC operates the website, https://www.micksnaturals.com (“The Website”). The Fulfillment & Returns Policies (“Policies”) below are valid for every product order that a consumer places on The Website.
By placing your order, you confirm that you have read, accepted, and agreed to comply with these Policies. You also certify that you acknowledge the information about personal data according to the Mick's Naturals Privacy Policy.
Mick's Naturals reserves the right to change these Policies at any time. Every change will be published on The Website and is valid from when you accept the Policies through a new order. The applicable consumer protection regulations and data protection regulations apply to all purchases made by consumers on The Website.
Order and purchase agreement
By completing your order, you confirm that you have read and accepted these Policies. The purchase agreement will only be concluded after your order has been confirmed by Mick's Naturals through a confirmation e-mail to the email address you provided when placing the order. Please note that you need to be at least 21 years old to be able to enter into a contract with Mick's Naturals and the contract can only be concluded with consumers with a delivery address in the United States.
Age-limit
People under the age of 21 are not permitted to place orders at The Website. When shopping, you will need to verify your age when completing the purchase, through third-party AgeChecker software. In addition to confirming your age yourself, you as a cardholder need to be 21 years or older to complete the transaction.
An order made in another person’s name (falsification of a document), or in any other way that causes Mick's Naturals to risk a financial damage, will be reported to the authorities. Mick's Naturals reserves the right to refuse to carry out an order if irregularities or misuse of our order function are suspected.
Prices and fees
All prices and costs on The Website are charged in USD ($), including the product prices throughout The Website and the shipping costs. Special fees may apply in case of an unredeemed package.
Before completing your order at the checkout, the costs for your order, including applicable taxes, will be calculated.
Payment at the time of purchase (products and delivery)
The card payment at The Website is carried out by Mick's Naturals’ payment provider, Authorize.net.
Mick's Naturals personal data handling
Personal data is handled according to the Mick's Naturals' Privacy Policy. By ordering products on The Website you confirm that you have read and accepted the Mick's Naturals privacy policy and that the personal data you have stated is correct.
Unredeemed package/shipment (Delivery denied)
A package shipped according to our Shipping Policy that is denied delivery or fails delivery for any reason, will either be sent back to Mick's Naturals or discarded if you have not been able to redeem it. Unredeemed packages are usually not seen as an exercise of your rights of return. If a package is returned to sender due to failure to accept delivery or due to incorrect address as provided by the customer, the customer is not eligible for return and must pay postage to reship package.
Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Complaints and returns
If a product differs from the purchase agreement or does not otherwise correspond to the description provided by Mick's Naturals, you have the right to make a complaint about the product to Mick's Naturals.
In that case you’re welcome to make a complaint about your product. You can contact our customer service team by sending an email to hello@micksnaturals.com. Please provide your order number in the email subject line.
The right of complaint only includes faults at delivery (and not faults that for instance occurred due to the product’s expired shelf life or due to normal wear and tear). You need to notify Mick's Naturals about the fault within a reasonable time from when you discovered or should have discovered the fault and at the latest two (2) weeks after you received the product. Mick's Naturals therefore recommends you to carefully inspect products directly upon receiving them.
Depending on the type of product fault we may require you to provide photographic proof. Throughout the reclamation period you are required to retain original packaging, packing slip, and the products in question.
Depending on the extent of the damage you will be able to get a replacement, remediation, or a price reduction. For further claims, exceeding the costs of the product, Mick's Naturals will act in accordance with applicable consumer purchase law.
Transport damages
For issues regarding transport damages to be resolved as quickly as possible, we kindly ask you to keep the product packaging for inspection. To be able to claim a reclamation on products you also need to prove your purchase from The Website, for instance through the order confirmation or receipt Mick's Naturals sent to the e-mail address you provided in connection with your purchase. We may also request photographic proof of damages.
Right of withdrawal
When shopping online as a consumer, you generally have a right of withdrawal of 14 days. The right of withdrawal, however, does not apply to the purchase of products which are perishable goods with a limited shelf life, such as oral nicotine products.
Returns
We do not accept returns since our products are fresh and have a limited shelf life. However, if there was a problem with your order or if the product doesn’t meet your expectations, you can contact us at hello@micksnaturals.com to request a refund and your case will be reviewed by our customer service team.
You can always contact us for any return questions at hello@micksnaturals.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like opened or used products. Unfortunately, we also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Return shipping cost will be deducted from the refund the amount.
Force majeure
Mick's Naturals is not required to fulfill the purchase agreement if the fulfillment is complicated due to an event outside of the reasonable control of Mick's Naturals (e.g., changed legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, floods, natural disasters, or other extraordinary events). Such circumstances also relieve Mick's Naturals from the obligation to pay compensation. If these circumstances last longer than two (2) months, both the consumer and Nic Nac Naturals have the right to cancel the purchase with immediate effect.
Price and product information on The Website
Mick's Naturals strives to make sure that all information provided on The Website is correct, but with reservations for limited availabilities and possible errors in pictures or writing (e.g., errors in product descriptions, incorrect prices, or erroneous information about stock availability). Mick's Naturals furthermore reserves the right to correct such errors at any time and change or update information. All pictures on The Website are intended as illustrations and cannot guarantee the exact appearance or condition of the product.
Reviews
By submitting a product review on The Website, you give Mick's Naturals the right to publish it on The Website and other channels and media. Nic Nac Naturals also reserves the right to not publish and/or delete submitted reviews.
Other
For questions regarding these Policies or procedures regarding the right to return, complaints, transport damage, etc., please contact our customer service team at hello@micksnaturals.com. When contacting us, you will be asked to provide your order number, which you can find in the order confirmation.
Mick's Naturals complies with recommendations from relevant (and recognized) Boards for Consumer Disputes.
Disputes between Mick's Naturals and a consumer may be referred to the applicable and relevant third party arbiter for a judgment. As a last resort, disputes can be resolved through a general court.
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